Refund & Cancellation Policy

Last updated: July 3, 2026

This policy explains how subscription billing, cancellations, and refunds work for Pikaro. It forms part of our Terms of Use.

1. Who we are

Pikaro is operated by Pikaro LLC, a limited liability company organized under the laws of the State of Minnesota, United States. You can reach us any time at info@pikaro.app.

2. How billing works

Paid Pikaro plans (Pro and Master) are subscriptions, billed monthly or yearly. Who processes your payment — and any refund — depends on where you subscribe:

• Pikaro web app: purchases are sold and processed by our merchant of record, Paddle.com Market Limited ("Paddle"). Paddle is the seller of record and handles payment, taxes/VAT, and any refunds.
• iOS or Android app: purchases are processed by Apple or Google through their in-app purchase systems and are governed by their terms and refund processes.

3. Cancelling your subscription

You can cancel a subscription at any time.

• When you cancel, your plan stays active until the end of the current paid period (the month or year you already paid for). You keep full access until then.
• At the end of that period, the subscription expires and auto-renewal stops. You are not charged again.
• Cancelling part-way through a period does not shorten your access and does not, by itself, trigger a partial refund for the remaining days (see section 5).

How to cancel:

• Web (Paddle) subscriptions: via the subscription-management link in the app, or the customer-portal link in your Paddle receipt email.
• Apple / Google subscriptions: through the subscription settings of your Apple App Store or Google Play account.

4. Your statutory right of withdrawal (EU / EEA / UK consumers)

If you are a consumer in the EU, EEA, or UK, you normally have a 14-day right to withdraw from a purchase of digital services.

Because digital subscriptions begin immediately, at checkout you are asked to expressly consent to immediate access and to acknowledge that, by doing so, you lose your 14-day right of withdrawal once the service has begun. This is permitted under EU and UK consumer law.

Where the withdrawal right still applies — for example, you have not yet started using the paid features — you may withdraw within 14 days for a full refund by contacting info@pikaro.app.

5. Refunds

Our standard policy is that we do not provide refunds when a subscription is cancelled. Instead, your access continues until the end of the period you already paid for, after which the subscription simply expires.

Beyond your statutory rights (section 4), we may review refund requests on a case-by-case basis at our discretion. Whether a discretionary refund can be issued depends on the payment provider that processed your purchase. For purchases made through Apple or Google, refunds are handled directly by Apple or Google under their own refund policies, and we may be unable to refund those purchases ourselves.

6. How to request a refund or ask a question

Email info@pikaro.app with your account email address and, if available, your receipt or order number. For Apple or Google purchases, please use the refund process of the respective store.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version.